Privacy Policy rajampo – Malaysia User Data Protection

1. Introduction

Rajampo ("we", "Platform") takes our responsibility towards user privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services on the website rajampo.vu.

This document is prepared in accordance with internationally recognised data protection principles and is intended to ensure you fully understand your rights as a user. We encourage you to read this policy carefully and to contact us should any part be unclear.

Rajampo reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to you via an in-platform notice or through your registered email. Continued use of the platform after such changes take effect will be considered your acceptance of the latest version of this policy.

2. Information We Collect

Rajampo collects two main categories of information — information you provide directly and information collected automatically when you use our platform.

Information you provide directly:

• Full name, date of birth, and identity card or passport number upon account registration.
• Email address and phone number for verification and communication purposes.
• Current residential address for KYC and identity verification purposes.
• Payment method details such as bank account numbers or digital wallet information used for deposits and withdrawals.
• Supporting documents such as utility bills or bank statements when requested during the KYC process.
• Information shared during interactions with our customer support team.

Information collected automatically:

• IP address, browser type, operating system, and device information.
• Session data including pages visited, time spent, and navigation patterns.
• Gaming data including betting history, wins, and losses.
• General location information based on IP address for regulatory compliance purposes.
• Cookies and similar tracking technologies to enhance the user experience.

3. How We Use Your Information

The information we collect is used for legitimate and necessary purposes in operating the rajampo platform. The following are the main ways we use your data:

4. Information Sharing & Disclosure

Rajampo does not sell users' personal information to any outside parties. However, in certain limited situations, we may need to share your information with the following parties:

• Payment service providers — to securely process deposits and withdrawals through our integrated payment methods.
• KYC service providers — identity verification partners who help us meet anti-money laundering (AML) requirements.
• Regulatory authorities — when required by law, court order, or our licence compliance obligations.
• Technology service providers — companies that support platform operations such as server hosting, analytics, and customer support, subject to strict confidentiality agreements.
• In the event of a merger or acquisition — in the event of a change in company ownership, user information may be transferred as part of the business assets, and users will be notified.

All third parties we work with are required to meet data protection standards equal to or higher than our own. We do not allow our partners to use your data for their own purposes.

5. Cookies & Tracking Technologies

Rajampo uses cookies and similar technologies to enhance the user experience, understand how our platform is used, and deliver relevant content. The following are the types of cookies we use:

• Essential Cookies — Required for core website functions such as login, account sessions, and security. These cookies cannot be disabled.
• Performance Cookies — Collects information about how you use the platform to help us improve our services. All data is collected anonymously.
• Functional Cookies — Stores your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies — Used to understand website traffic and usage patterns for continuous improvement purposes.

You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect platform functionality. Essential cookies cannot be disabled as they are required for basic platform operations.

6. Your Rights as a User

As a rajampo user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary obstacles:

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right to Rectification — You may request that we correct any information that is inaccurate or incomplete.
• Right to Erasure — Under certain circumstances, you may request that we delete your personal data, subject to legal retention obligations.
• Right to Restriction — You may request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability — You have the right to receive your data in a machine-readable format for transfer to another platform.
• Right to Object — You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the rajampo customer support team. We will process your request within a reasonable timeframe and keep you informed of its progress.

7. Data Retention Period

Rajampo retains your personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data is retained for the duration of the active account and up to 5 years after account closure for regulatory compliance purposes.
• Financial transaction records are retained for the minimum period required by applicable anti-money laundering laws.
• Log data and security information are retained for a maximum of 2 years for investigation and fraud prevention purposes.
• Communications with customer support are retained for 3 years for reference and service improvement purposes.

Once the retention period ends, your data will be securely deleted or anonymised in accordance with established procedures.

8. International Data Transfers

In the course of global operations, your personal information may be transferred to, and processed in, countries other than your own. Rajampo ensures that any international data transfers are safeguarded by appropriate protections, including:

• Internationally recognised standard data transfer agreements.
• Compliance with the data protection requirements of the recipient country.
• Use of contractual mechanisms that guarantee an equivalent level of protection.

We only work with service providers located in countries with adequate data protection laws or those that have agreed to comply with our data protection standards.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available 24/7 via the rajampo platform
• Response Time: We aim to respond to all enquiries within 72 working hours

You may also lodge a complaint with the relevant data protection authority in your country if you believe your privacy rights have been violated and we have not resolved the issue to your satisfaction.